Legal
Terms & Conditions
The terms on which Rusupo Heating and Plumbing Ltd quotes for and carries out heating and plumbing work.
1. About us
Rusupo Heating and Plumbing Ltd is based in Earls Colne, Colchester, Essex. Gas work is carried out under Gas Safe registration 638860 (licence 5975446). You can reach us on 07984 042373 or at rhp@rusupo.co.uk.
2. Quotes and pricing
Quotes are free and are typically provided within 24 hours of us looking at the job. Work is priced on the difficulty of the job rather than an open-ended hourly rate, and the price is agreed with you before work begins. If the job changes once opened up, we will stop, explain the position and agree any revised price with you before continuing.
3. Booking and access
By accepting a quote you agree to give us safe and reasonable access to the property and to the appliances, pipework, stopcocks and controls involved. Where the property is tenanted, it is the landlord's responsibility to arrange tenant access for the appointment.
4. Emergency call-outs
We operate 24 hours a day, seven days a week. Emergency attendance is subject to availability and travel time; the typical response is within the hour but is not guaranteed. Emergency work is quoted before it is carried out wherever it is safe to do so.
5. Workmanship guarantee
Our workmanship is guaranteed for six months from completion. The guarantee covers the work we carried out. It does not cover pre-existing faults elsewhere in the system, damage caused by others, misuse, freezing, lack of servicing, or components supplied by the customer.
6. Manufacturer warranties
As a Vaillant Advanced Installer we can register up to a 10-year manufacturer's warranty on qualifying new Vaillant boiler installations. Manufacturer warranties are provided by the manufacturer, on their terms, and normally require the appliance to be serviced annually to remain valid.
7. Servicing and validity
Annual servicing is the customer's responsibility once installation is complete. Missing an annual service may invalidate a manufacturer's warranty.
8. Payment
Payment is currently by bank transfer, with card payments being introduced shortly. Invoices are due on the date stated on the invoice. Materials and appliances remain our property until payment has been received in full.
9. Cancellation
Please give us as much notice as possible if you need to cancel or move an appointment. Where you have instructed us as a consumer away from our premises, you have the statutory right to cancel within 14 days; if you ask us to begin work within that period, you may be charged for work already carried out.
10. Insurance and liability
We hold £2,000,000 public liability insurance. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. We are not liable for loss caused by pre-existing defects in a system we have not been instructed to repair.
11. Complaints
If something is not right, contact us first on 07984 042373 or rhp@rusupo.co.uk so we can put it right. We would rather fix it than have you live with it.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
See also our privacy policy, or contact us with any questions.